BandGigz Help Center

Go to My Profile from the nav. Fill in your act name, location, genre, act size, set length, and base rate. The more complete your profile, the more likely venues are to book you.

A complete profile includes:

• A clear profile photo
• A bio that describes your style and experience
• Your genre, act size, and typical set length
• Your base rate (minimum per gig)
• At least one YouTube performance video
• Social media links with follower counts

• Click Browse Gigs in the nav
• Filter by genre, location, act size, pay range, or date
• Click any gig card to see full details
• Enter your proposed rate and an optional message to the venue
• Click Apply Now

You can propose a rate different from the venue's offer — higher or lower. If the gig is marked Negotiable, the venue expects to hear counter offers.

After you apply, the venue can accept your rate, decline, or send a counter offer. If they counter, you'll see a badge on My Applications and a notification. You can then:

• Accept their counter — a booking is created immediately
• Counter again — propose a different rate back to them
• Decline — withdraw your application

This can go back and forth until both sides agree. Once accepted, the booking is confirmed and moves to your My Bookings page.

BandGigz pays artists through Stripe Connect. When you join BandGigz as an artist, your account setup includes a one-time Stripe onboarding step (about 5 minutes, connecting your bank account and providing the identity and tax info Stripe requires). After that, every booking flows through the platform automatically: the venue funds the booking through BandGigz, the funds are held in escrow by Stripe until the performance is approved, and then your payment is released to your connected bank account.

Subsequent payouts are typically 1–2 business days to your bank. Your first payout may take 3–5 business days while Stripe verifies your new Connected Account — this is Stripe's standard verification window for new accounts, not BandGigz being slow. Once your account is verified, future payouts move at the faster pace.

Yes. All banking information is entered directly into Stripe's secure system during onboarding. BandGigz never sees, stores, or has access to your bank account numbers or routing information. Stripe is used by millions of businesses worldwide (including Amazon, Google, and Shopify) and is PCI-DSS certified — the highest level of payment security certification available. BandGigz only interacts with a Stripe-issued account identifier that represents you, never your actual account details.

For more detail on how payment data is handled, see our Privacy Policy, Section 5.

Venues have 72 hours after your performance to approve or dispute it. If they take no action within 72 hours, payment is automatically released to you — you don't need to do anything. If a venue files a dispute, BandGigz reviews and resolves it, and payment is frozen pending the resolution.

If you believe the venue is intentionally delaying approval or has been unreachable, contact us through the form at the bottom of this page and we will review the situation.

BandGigz uses strikes, not monetary penalties. We do not charge fees or take money from artists or venues for cancellations. Instead, cancellations are tracked on profiles so both sides can make informed decisions:

• 72+ hours before the gig — Clean cancellation, no strike. The gig is relisted for other artists.
• 24–72 hours before the gig — Short-notice cancellation. You receive 1 strike on your profile.
• Under 24 hours before the gig — Late cancellation. You receive 1 strike on your profile.

This works the same way for both sides. The timing rules above apply to venues cancelling a funded booking too: 72+ hours out is clean, and cancelling within 72 hours adds 1 strike. A venue that cancels a funded booking is still refunded the booking amount, minus the non-refundable processing fee. (Separately, a venue that accepts a booking but never funds it by the deadline also receives a strike.)

Strikes are issued for short-notice or late cancellations and for no-shows, and they apply to both artists and venues. They accumulate on a single count regardless of how they were earned. Here's what each level means:

• 1 Strike — A warning is recorded on your account. An artist's strike count is visible to venues reviewing their applications.
• 2 Strikes — Your account is flagged for review. You may be restricted from new activity pending review — an artist from applying to gigs, a venue from posting or funding gigs.
• 3 Strikes — Your account is suspended pending review. An artist cannot apply for gigs and a venue cannot post or fund gigs until BandGigz reviews the account. A suspension may result in permanent termination at our discretion.

Strikes do not expire automatically. If you believe a strike was issued unfairly — for example, documented emergency, illness, or a venue-side miscommunication — use the contact form at the bottom of this page and we'll review it. We clear strikes in good-faith appeals on a case-by-case basis.

A no-show — failing to appear for a confirmed booking without canceling — is treated more seriously than a late cancellation. A no-show may result in:

• An immediate strike on your profile
• A dispute filed by the venue (which freezes payment release pending BandGigz review)
• Additional review of your account, including possible immediate suspension at BandGigz's discretion

If something serious happens — emergency, medical issue, vehicle breakdown — contact the venue as soon as possible through the booking messaging thread, and reach out to BandGigz through the form at the bottom of this page. We take context into account when reviewing these situations, but the baseline rule is that confirmed bookings must either be performed or canceled through the platform in advance.

The venue is notified immediately of your cancellation. BandGigz will make reasonable efforts to notify other applicants in the queue for that gig — in the order they applied — to give them an opportunity to fill the slot before the gig is relisted publicly.

After a venue approves your performance, they can rate your performance out of 5 stars and leave a written review. Reviews appear on your public profile and help other venues decide whether to book you.

Your overall rating is the average of all your venue ratings. It's visible to all venues on the platform.

After the performance, you also get the opportunity to rate the venue — your feedback helps other artists know what to expect. Reviews are shown publicly as "Verified Artist" or "Verified Venue" without a specific name attached.

Go to Venue Profile from the nav. A complete profile makes artists more confident accepting your bookings.

Include:

• Your venue logo or a clear photo
• Venue type, capacity, and address
• A description of the vibe, stage setup, and what artists can expect
• Up to 5 venue photos
• YouTube videos of past performances if available
• Social media links

• Click Post a Gig in the nav
• Fill in the event name, date, start time, load-in time, and duration
• Select the genre and act size you're looking for
• Enter your opening pay offer and whether it's negotiable
• Add venue address and any notes for artists (parking, equipment, dress code)
• Optionally upload an event flyer
• Click Post This Gig

Your listing goes live immediately and artists can apply right away.

• Go to Applicants in the nav
• Click Profile on any applicant to see their full profile, videos, and ratings
• Accept their rate, send a counter offer, or decline
• Once you accept, a booking is created automatically

If you have a multi-act gig, accepting one artist doesn't close the listing — it stays open until all spots are filled.

Booking payments flow through Stripe Connect. Here's the sequence:

• You accept an artist's application. The booking is confirmed.
• You have a short window (1 to 72 hours, depending on how close the performance date is) to fund the booking. If you miss the funding deadline, the booking auto-cancels and your account receives one strike.
• When you fund, you pay the agreed amount plus a small Stripe processing fee passthrough. Stripe holds the funds securely in escrow — the artist doesn't receive payment yet.
• The artist performs at your venue.
• You go to Bookings, rate the performance, and approve it to release payment. If you take no action within 72 hours after the performance date, payment auto-releases to the artist.
• Stripe sends the artist their payout (90% of the agreed rate). BandGigz retains 10% as the platform fee.

Every card transaction has a processing fee that the card network and Stripe charge to handle the payment. On BandGigz, that fee is shown as a separate line item in the pay breakdown when you fund a booking, labeled "Payment processing fee (non-refundable)." It's a passthrough — BandGigz does not keep this amount.

The fee is non-refundable because Stripe keeps it on refunds. If a booking is later refunded for any reason — you cancel, the artist cancels, an admin reverses the booking — Stripe refunds the booking amount but retains the processing fee they originally charged. BandGigz withholds that same amount from your refund rather than absorbing it on the platform's behalf. The booking value comes back to you in full; the processing fee does not.

This applies to all refund scenarios. The exact amount is shown at funding time, recorded on your booking, and included in the audit trail.

You have 72 hours after the performance date to approve or dispute. If you take no action in that window, payment is automatically released to the artist. You'll see reminders and a countdown on your Bookings page so you don't lose track.

Approving early is fine and is the most common path — if you tap Approve & Release the morning after the show, the artist gets paid as soon as the funds are available. If the funds haven't cleared yet (which can happen on a new venue's first booking), the approval is recorded and the payment is queued to release automatically the moment the funds are available. You don't need to do anything else.

Go to your Bookings page and click Dispute within 72 hours of the performance date. Describe what went wrong in detail. Filing a dispute freezes payment release while BandGigz reviews the situation. Depending on the evidence, we may release payment to the artist, refund you, split the payment, apply strikes to the artist's account, or take other enforcement action. We review each case fairly.

Valid reasons for a dispute include: artist no-showed, performance was significantly shorter than agreed, or major unprofessional behavior.

Frivolous or bad-faith disputes may result in a strike on your own account. See Terms of Service, Section 8 for details.

If an artist cancels, your gig will be relisted and BandGigz will make reasonable efforts to notify other applicants in the queue for that gig — in the order they applied — so you have the best chance of filling the spot.

Artists who cancel short-notice receive strikes on their profile under the cancellation policy. At 3 strikes their account is suspended. Venues can see an artist's strike status when reviewing applicants.

For short-notice cancellations, we recommend checking your Applicants page right away and messaging promising candidates directly.

If an artist fails to appear for a confirmed booking without canceling:

• Go to your Bookings page and click Dispute on the no-show booking. Describe what happened.
• BandGigz will review and may issue a strike to the artist, additionally flag or suspend their account depending on the severity, and protect your account standing.
• Filing a dispute on a no-show freezes payment release, so you are not charged while we review.

Yes. Go to your Bookings page and click Cancel Booking. The booking will be cancelled, the artist notified, and your gig relisted.

Venue cancellations do not result in strikes, but please cancel as early as possible — artists plan their schedules around confirmed bookings and a last-minute cancellation from a venue causes real financial harm. Venues that cancel confirmed bookings with less than 24 hours' notice, or that demonstrate a pattern of late cancellations, may be subject to account review, including suspension or termination in cases of repeated abuse.

Venues are responsible for being ready to receive the artist at the agreed load-in time and for having the space prepared for the performance. If a venue is closed, unstaffed, or otherwise unavailable when the artist arrives for a confirmed booking, this may be treated as a venue-side no-show.

A venue no-show may result in account review, strikes on the venue's profile, and the artist being entitled to the full agreed rate — in cases where the booking was funded through the platform, this may be enforced by releasing escrowed funds to the artist even without performance approval. Repeated venue no-shows will result in account suspension.

After each completed booking, the artist has the opportunity to rate their experience at your venue out of 5 stars. They can leave a written review visible on your public profile.

Your overall venue rating is the average of all artist ratings. Artists browse this when deciding whether to apply to your gigs.

Reviews are shown publicly as "Verified Artist" or "Verified Venue" without a specific name attached. The best way to maintain a high rating is to be professional, have your space ready on time, communicate clearly, and approve performances promptly.